A while back I got an email in another language I didn't understand. I used Google Translate which worked great to translate the Italian to English, to which I responded (in English since this was the first time I'd used Google Translate and wasn't ready to go the other way). I got a response to that email thanking me for the quick response and saying the original email came from her son. I was very impressed.
It's never too early to voice your problems or requests to help improve a product.